Return Policy

At Salt & T Stone, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your products, we offer a simple return and exchange process. Please read our return policy below for full details on how to return your items.

1. Eligibility for Returns

• 30-Day Return Window: You can return most products within 30 days of the purchase date for a full refund, exchange, or store credit, provided the item is unused and in its original packaging.
• Non-Returnable Items: Certain products, including those marked as “final sale” or opened, used, or damaged items, cannot be returned. Please check the product description for any specific exclusions.
• Gift Cards and Digital Products: Gift cards, e-gift cards, and digital items are non-returnable.

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us:
   Reach out to our customer service team at info@saltandtsone.com within 30 days of receiving your order. Include your order number and details of the product(s) you wish to return.
2. Return Authorization:
   Our team will review your request and issue a Return Authorization (RA) if the return is approved. We will provide you with instructions for shipping the item back.
3. Prepare the Return:
   Package the item securely in its original packaging. Please include a copy of your order confirmation or RA number inside the return package.
4. Ship the Item:
   You are responsible for return shipping costs unless the item is damaged or incorrect. We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.

3. Refunds & Exchanges

• Refunds:
  Once we receive the returned product, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to appear on your account, depending on your bank or payment provider.
• Exchanges:
  If you would like to exchange an item for a different product or size, please let us know in your return request. We will send the replacement product to you once we receive and inspect the returned item.
• Store Credit:
  If you prefer, you can opt for store credit instead of a refund. Store credit will be issued in the amount of the returned item(s) and can be used for future purchases on our website.

4. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 7 days of receipt. We will cover the return shipping costs and send you a replacement or refund, depending on your preference.

5. Return Shipping Costs

• Free Return Shipping:
  We offer free return shipping for items that are damaged, defective, or incorrectly shipped.
• Customer-Paid Return Shipping:
  If you are returning an item for any other reason, you will be responsible for the return shipping costs. We recommend using a trackable service to ensure the safe return of the product.

6. International Returns

At this time, we only offer returns for orders shipped within the United States. For international orders, we recommend reviewing our product details and contacting customer service before purchase if you have any questions or concerns.

7. Contact Us

If you have any questions or need assistance with a return or exchange, please don’t hesitate to contact our customer service team:

• Email: info@saltandtsone.com
• Phone: +1 (130) 285-41794

Last Updated: 2025-02-14